Contact HonorElite Concierge Support
Have a question about your account, verification or safety on our military dating site? Our concierge team is here to help with a respectful, human touch - no phone trees, no rushed replies.
How to Reach Us
The fastest way to reach HonorElite is by email. Our concierge team supports members across all time zones and typically replies within one business day. Choose the channel that suits you below.
Email Support
Write to [email protected] for account, billing or verification help. Members can also reach the safety desk at [email protected].
Mailing Address
HonorElite Member Services, 1400 Liberty Plaza, Suite 320, Arlington, VA 22201, United States.
Concierge Hours
Monday to Friday, 8:00 AM to 8:00 PM ET, and Saturday 10:00 AM to 4:00 PM ET. Email inquiries are answered daily.
Prefer to learn more before you write in? Read our story and mission, browse the full military dating FAQ, or explore the veteran dating community that makes HonorElite different from mainstream military dating sites.
Our Commitment to Members
Your Safety Comes First
Every message you send our concierge team is treated with discretion and respect. Whether you need help verifying a match, reporting a suspicious profile or understanding your privacy settings, we respond with the same care we would want for our own families.
If something ever feels wrong, do not wait to contact us. Reviewing our online safety tips and our guide to dating red flags and scams can help you spot trouble early. You can also read why verified profiles matter so you know exactly how we protect the community.
Support Questions Answered
Do you have to pay for MilitaryCupid?
Many military dating sites, including MilitaryCupid, let you register and browse for free but reserve messaging and premium tools for paying members. HonorElite works the same way: free registration and verification let you explore the community, while premium membership unlocks unlimited private messaging and advanced matching features.
Is MilitaryCupid a good site?
MilitaryCupid is one of several established military dating sites, and experiences vary by member. What matters most on any platform is verification, active safety monitoring and a relationship-focused community. HonorElite is built specifically around verified profiles and serious connections, which is what we recommend looking for wherever you date online.
How quickly does concierge support respond?
Our concierge team typically replies to email within one business day during posted hours. Urgent safety reports are prioritized and reviewed as soon as they reach the safety desk at [email protected].
Can you help me verify if someone is really in the military?
Yes. If you have concerns about a match, contact our safety desk and we will review the profile against our verification records. You can also learn to protect yourself by reading our online safety tips before sharing personal details.
How do I report a suspicious profile?
Email [email protected] with the member name and any details you can share. Every report is confidential, and our team investigates each one to keep our military dating community safe and trustworthy.